You can also find the “License Status:” (Pending, Valid or invalid, Warning) in this output. In case of an ESX VM, you open the VM and klick to “Open console” or “Start Web-Console” on the “Overview”Īfter you have logged in with a superadmin user, you will be able to execute commands.Īnd verify, that the serial number is correct.In the last Sub-menu, that’s named “Support + troubleshooting” you can find the “Serial console”. In case of an Azure VM, you can find the terminal on the VM in the menu on the left side.An SSH session is not sufficient at this point. With the term “console” I mean the terminal. Step 2: Log in on the VM console to check the serial number and the license status So try to access from a private window or from an incognito tab. In some cases, when a browser caching problem occours, this will solve all problems. In this case, we recommend you the following procedure to troubleshoot possible licensing issues: Step 1: Try a different browser or open the page in a private tab Sometimes, even after uploading the license and after rebooting the VM, the only page you can see is the license upload page. So far, so good and the life would be too easy if it would work like that everytime 🙂 Step 3: License is installed successfully.Īfter you have uploaded the license and wait for about five minutes, the FortiGate has rebooted and is now up and running and ready to get configured. You can download the license of your VM under. So we will upload the license for the VM here. Upload a new license or reconfigure the VM.” The messages states the problem as precise as it can be: “License is invalid for current VM configuration. You are also able to apply for a free trial license by entering your Fortinet Account information. Step 2: Open the WebGUI of your VM to upload the licenseĪs long as the FortiGate VM is not fully registered and licensed (which is the same thing on a FortiGate VM), the only page that you will be able to reach is the License file upload page that looks like in the screenshot below. You can find step-for-step guides on how to setup your FortiGate VM under this KB article from Fortinet.

How to install a license Step 1: Setup the VM on your Cloud or Hypervisor The licensing procedure on a FortiGate VM is quite simple and can be described in three steps: Let’s first have a look into the licensing process on the FortiGate VM, before we discuss the Troubleshooting. To simplify the process of licensing a FortiGate VM for you, we have created this guide. When you setup a new FortiGate VM, sometimes the licensing process is not working as expected.

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